The documents on this page, are some of the many products/documents created during a team ISD project done for Skate World of Tallahassee, FL. As a team of 3, the author and two others took turns playing the role of Project Manager during a real world project designed to improve the performance of skating rink referees known as "Floor Guards." The end result was the production of a feedback and motivation system.

The entire project took place during the spring 2008 semester Project Management course at FSU taught by Dr. Tristan Johnson. This was both a professional consulting project as well as a class project. The subjects and participants were real business clients from the local area.

As a class we regularly met with the client at the local skating rink in addition to scheduling individual trips to interview employees, carry out observations, and etc.

Much of the project was made possible through regular interactions with a manager of the local family owned business. She clearly fit the role of an SME in the world of skating and skate safety. The time limits on the project were those of a regular college semester. The budget was not formally written down, but a small budget to cover the cost of final product production was agreed upon by the client. The work carried out by students was free to the Skating rink.

As a team, the author and two others completed the entirety of the project; from front end analysis all the way through formative evaluation. All products and solutions were created freshly from the team; nothing was borrowed or adapted.

This project included both prototypes as well as final production deliverables. The project began with a wider scope, as our team hoped to provide the client with several solutions to her employee performance problem. In the end, due to time limitations, we cut down the scope of the project to a combined feedback and motivation system. The version delivered to the client was the final working version. To the authors knowledge it is still in use at the local rink. The system was designed to be used by the 3-5 management personnel to track up to 18 floor guards.

As is clarified in the audio recording, a class requirement was that each of the three team members carry out the duty of project manager for at least 1/3 of the semester. The author's role was that of project manager during the first 1/3 of the semester. This include launching the project, doing front end analysis, discovering the the essence of the performance problem, generating solutions, securing a sign-off with the client as to what solutions the team would generate, and ultimately scheduling out a work breakdown structure to guide the team through the life of the project.

During the 2nd and 3rd phases of the project, the author played the role of someone under a project manager; which resulted in his physically creating the prototypes and final versions of the feedback system.